Curatorial depth, in every visitor's own language.
Your museum's official mascot takes on the role of telling each exhibit's story — across languages. Designed to displace audio-guide rental, panel translation, and language training costs rather than stack on top of them.
Curatorial depth, stuck inside the exhibit room.
Audio-guide rental ops carry hidden weight
Lending, returns, sanitization, content updates — operational load is significant while utilization is often surprisingly limited.
Panel translation can't keep up with special exhibits
Translation and print lead times slip per exhibit, leaving international visitors with thinner information.
Curators' depth stays in primary sources
Stories that don't fit a caption rarely reach visitors, and dwell time stays short.
Your official mascot, as the exhibit's narrator.
We do not redesign your character. If your museum already has an official mascot or anthropomorphized symbol, we preserve its world and layer the narration role on top. Museums without a mascot can start with a neutral baseline AI character.
01 Share mascot persona and curatorial sources
Existing official persona, exhibit captions, catalog texts.
02 Train the AI in curatorial voice
Exhibit context, citation rules, what to assert vs. what to qualify — co-designed with curators.
03 Place a QR in each exhibit room
Visitors use their own phone. Audio-guide hardware operations can be scaled down in stages.
第一步,是"倾听"与"守护",而非"开口"。
不必一开始就让它站到客户面前。先不公开,汇集并分析已有的"声音",并守护自家角色与品牌是否被正确使用。待内部见到成果后,再进阶到开口的角色。
倾听 — 收集口碑与声音,向内部返回洞察
在同意范围内,汇集社媒上对自家角色与品牌的提及、评论以及咨询的声音,带出处地整理成内部仪表板的洞察与改善建议。以"业务改善"而非"接待AI"的定位,成为能上报审批的成果物。
守护 — 监看未授权使用、冒用与违反设定
学习了角色设定(canon)的AI,会将发现的图片判定为"符合正版/违反设定(off-model)/疑似冒用·未授权使用",并以人工复核为前提进行标记。能判断到图像哈希或logo比对难以触及的"违反设定",正是其差异。不会自动下架,而是支撑法务·运营最终判断的初步整理。适合想在进攻之前先从"防守"开始的IP持有者作为第一入口。
开口 — 待信任累积后
当内部见到成效,再分阶段公开——固定回答机器人,继而对话。"倾听"与"守护"所累积的理解,正是"开口"时的基础。
从需要的业务起, 以模块方式导入。
无需一次性把角色的所有业务都交出去。从人手不足、痛点最大的业务开始,一个一个来。各模块可独立导入,而同一套角色理解(人格·记忆)支撑所有模块,因此越加越准。
内部分析
汇总顾客的声音、咨询与社媒提及,并附出处向内部返回洞察。以"业务改善"而非"接客AI"定位,更易过内部审批。
多语接客
在保持世界观的前提下,以多语言应对顾客咨询,减轻多语种员工招聘与培训的负担。
品牌保护
将发现的图片初步分类为"正规/设定违反(脱模)/疑似冒充"。以人工确认为前提进行标记,绝不自动下架。
SNS运营
以官方角色身份,在保持世界观的前提下,支援在社媒上的发布。
※ 内部分析·多语接客·品牌保护已提供。SNS运营(发布代行)将陆续支持。
Designed to displace current ops costs, not to find new budget.
These lines are typical displacement candidates for museums and art galleries.
Audio-guide rental operations
Hardware lease, maintenance, staffing, and content production for updates.
Visitors use their own phones. AI guide stays multilingual and current.
We don't recommend cutting the hardware program entirely on day one — start with the languages with lowest utilization.
Per-exhibit panel translation
Translation, proofreading, print costs every time a special exhibit opens.
AI handles four main languages day-one. Physical panels focus on key visual takeaways.
Often the line that delivers the largest reduction in curator proofreading workload.
Language training for floor staff
Annual language training for reception and security staff.
AI absorbs baseline guidance; training focuses on core in-person hospitality.
How this interacts with staff evaluation systems is a common operational topic to align on.
PoC can start immediately
A PoC for museums and art galleries can be set up within about two weeks, given your mascot and a subset of exhibit captions. We co-design citation rules and qualifier patterns with your curatorial team.
FAQ
We don't have an official mascot. Can we still adopt it?
Yes. You can start with a neutral baseline AI character and later swap in a museum-specific mascot once it's designed.
How do you prevent the AI from asserting wrong history?
Together with your curators we define what may be asserted and what must be qualified. The system suppresses unsupported assertions and can display source citations.
Do you require us to retire audio-guide hardware immediately?
No. We recommend a staged migration starting from the lowest-utilization languages.
Is visitor data collected?
No registration is required. Conversation logs are anonymized and used only to improve in-museum experience.
Want to plan around curatorial voice?
We'll align on citation rules, mascot scope, and PoC scope together.
Talk to us