Your official character takes on the work — without new headcount.
Guest service and multilingual support, plus analysis of visitor voices and even protecting your brand. Staying true to its world, your official character's own AI takes on the work. No new hires — start with the work you need most, one module at a time.
* Mascots shown are Lumisia reference art. The actual deployment uses your official character as-is.
Lumisia for Business turns your existing official character into a multilingual front-line teammate — without generating a new one. Visitors scan an in-venue QR code and chat in their native language, moving repeat visits, dwell time, and multilingual support cost without growing your team.
Letting your character's AI take on the work is becoming the norm
AI agents can now handle real work
Service, analysis, and operations have reached the level where AI can realistically fill the staffing gap.
Inbound demand outpaces multilingual staffing
International visitor numbers keep rising; the cost of hiring and training multilingual staff keeps growing.
Tourism & regional DX is policy-backed
Government-level investment in regional digitalization is making facility-level DX an inevitable trend.
Generative AI made "protecting" urgent too
Fakes, impersonation, and off-model use are surging — guarding the brand is now a job on top of everything else.
The character-related work keeps growing — but there's no one to take it on
Touchpoints are static
Panels, signs, and merch — but no real conversation with visitors.
Service and support are short on people
Even as visitors grow, the headcount for service, inquiries, and tallying voices shrinks year over year.
Repeat visits and dwell time plateau
Once-and-done visits, family dwell time doesn't grow, and merch/F&B uplift is limited.
Now there's "protecting" to do, too
Generative AI multiplies fakes and off-model use, piling brand-watch duty onto the floor.
Make your existing character talk to visitors
We collect your character profile, voice, NG words, and official guidelines.
Respecting existing canon, we design a multilingual conversational role for the character.
Visitors launch from a QR code on their own phone — no signup, instant native-language conversation.
It speaks as your facility. Is a "close-enough" answer good enough?
When your official character speaks, accuracy and safety can't be compromised. Same idea of "letting AI talk" — but the approach changes what happens.
A generic chatbot
Plausible-sounding wrong answers (hallucinations) can come out of your official character's mouth.
DIY with generative AI
Your facility ends up carrying the derivative-rights work and the reputational risk alone.
Lumisia (purpose-built)
It doesn't "generate" — it answers from within your official information. Scoping knowledge per purpose cuts off-base answers, and it honestly hands off to a human when it doesn't know.
Step one is listening and protecting — not speaking.
You don't have to put it in front of customers right away. Start non-public — gather and analyze the voices you already have, and watch over how your character and brand are being used. Once the results show internally, move on to a speaking role.
Listen — gather voices, report internally
Mentions of your character and brand on social, reviews, and inquiry voices, aggregated within consent. Frequent questions and early signs of friction are organized with citations on an internal dashboard — framed as operational improvement, not "customer-service AI," so it earns sign-off.
Protect — watch for misuse, impersonation, and off-model use
An AI primed on your character's canon judges a found image as on-model, an off-model (setting) violation, or suspected impersonation / unauthorized use — and flags it for human review. The difference: it reaches the "off-model" judgment that hash- or logo-matching brand protection can't. No automated takedown — it's first-pass triage that supports your legal/ops team's final call. A first step for IP holders who want to start with defense before going on offense.
Speak — once trust has built up
When the impact is visible internally, go public in stages — fixed-answer bot, then conversation. The understanding you gathered by listening and protecting becomes the foundation for speaking.
You don't have to start by letting AI talk freely.
Even when you do put it in front of customers, it doesn't have to talk freely from day one. Start as a fixed-answer FAQ bot — set questions, set replies — then graduate to conversation within your worldview. Same official character; you decide how much to delegate.
Fixed-answer mode
Returns only the questions and answers you prepared. Nothing is newly "generated," so there are no off-script surprises. The right first step for companies still cautious about AI.
In-guideline conversation
Answers in the visitor's own words, but strictly within your official information. Beyond that scope it doesn't guess — it hands off to staff.
Conversation with memory
Remembers conversations and nurtures the bond with returning visitors — from guiding to building lasting fan relationships.
Wherever you start, you can shift levels later in stages. "Cut workload, but never let it say strange things" — balanced at your own pace.
Adopt the jobs you need, module by module.
You don't have to hand over every character task at once. Start with the job where the staffing pain is worst, one at a time. Each module installs independently, and the same character understanding (persona + memory) powers them all — so accuracy compounds as you add more.
Internal analytics
Aggregates visitor voices, inquiries, and social mentions, and returns insights internally with citations. Framed as "operational improvement," not "customer-facing AI" — an entry that clears internal sign-off.
Multilingual reception
Answers visitor inquiries in multiple languages while staying in character — easing the cost of hiring and training multilingual staff.
Brand protection
Triages found images as on-model / off-model (setting violation) / suspected impersonation. Flagged for human review — never automated takedown.
Social operation
Supports posting on social channels as the official character, with its worldview intact.
* Internal analytics, multilingual reception, and brand protection are available now. Social operation (outbound posting) is rolling out next.
Try to trip it up. The character still holds.
On a real floor, visitors ask the unexpected — and sometimes throw a little mischief. Tap a button below to see how the character responds.
Give it a try
* Exchanges are illustrative examples of behavior. The mascot is Lumisia reference art; in production it runs as your official character as-is.
Talk to us about scope, timeline, and pricing.
Talk to usMetrics that move
Specific lift values vary by facility size, existing flows, and language coverage. The kinds of metrics that move are listed below; we tune the design to your facility KPIs.
Repeat visits
Personal conversations create memories that drive the next visit.
Dwell time / spend per visitor
More in-venue circulation and touchpoints support uplift in merch and F&B.
Multilingual support cost
Replace hiring with teaching languages to your existing character.
Visitor data & CRM
Convert consented conversation touchpoints into a future relationship asset.
Deployable from staffing or inbound-support budgets
Many facilities deploy this from budgets already allocated to multilingual staff hiring, interpreter services, or multilingual print materials — not from a separate IT budget line.
From recruiting & training
Add front-line capacity by equipping your existing character with hospitality and languages, instead of hiring and training new staff.
From inbound-support spend
Complement interpreter services, multilingual brochures, and tourism-guide staffing — expanding language coverage and touchpoints.
Reinvestment in front-line capacity
Not a SaaS line item — a reinvestment in an asset you already own and in your underlying labor-cost structure.
How facilities use Lumisia for Business
Exhibits that explain themselves
Each tank, enclosure, or exhibit's character explains and answers in the visitor's native language.
Mascots as the first window
Beloved official mascots become the first contact point for tourism info, disaster prep, and citizen FAQs.
Mascots as floor guides
Drive circulation, dwell time, and family satisfaction by reactivating your existing mascot.
※ キャラクターは Lumisia の参考イメージです。実際は、いまの公式キャラクターのまま動作します。
Wondering if your character is a fit? Let's explore together.
Talk to usSee the design by facility type
Give your brand a face that talks.
You don't need an existing official character. From your logo and brand world, we design a brand face — born for hospitality from the start.
No rights clearance
It's your brand's face from day one. No waiting on external IP licensing.
Built for hospitality first
Designed from the ground up to talk and guide, so its voice and roles fit your brand world naturally.
Yours alone, not shared
A face only your brand has — one that remembers conversations and grows alongside you.
A facility-first design that respects your IP
Built on the safety-first design of lumisia.world — our family AI platformNo "AI-generated" character
We extend the existing character — never replace it. Canon and fan psychology stay intact.
Multilingual by default
Major inbound languages supported out of the box. Expand reach without adding staff.
Conversation safeguards built in
Topic-level blocklists combined with operator-side review form a multi-layer safety design, included by default.
No-signup QR launch
Visitors start from a QR on their own phone. Minimal operational burden on your team.
Coexists with your existing signage and front-desk systems
No need to replace your current signage or front-desk systems. Lumisia runs as an additional layer on your visitors' own smartphones — reaching in-venue circulation, after-hours windows, and the journey home that fixed installations can't.
One all-in-one hub for your official character.
In-venue QR, website embed, LINE, and SNS. Wherever visitors meet your character, it responds with the same persona and memory. And the reactions to your character, plus the visitor voices gathered in conversation, all land on one operations screen.
Every channel, one character
In-venue QR, web embed, LINE, and SNS. However many places visitors meet it, what they see is always the same familiar character.
Collect your character's reputation
Mentions on social and the voices raised in conversation, aggregated within consent. Fan reactions and frequent questions become hints for your next operations and campaigns.
Adopt only the features you want
Guiding, FAQ, multilingual, LINE/SNS integration, reputation collection. No need to switch everything on at once — add what fits your team, one at a time.
Safe to place on your floor from day one
When you trust us with your official character, we design around three sides — the character, your visitors, and your operations — with safety as the default from day one.
We never overwrite your character canon
The character runs on your existing profile, voice, and NG words. We do not regenerate the character with AI.
Answers stay inside your official information
What the character says comes from the official materials you provide. Beyond that scope, it doesn't guess — it hands off to staff. So you can cut workload without letting it say strange things.
Multi-layer conversation safeguards
Topic-level blocklists combined with operator-side review form a multi-layer safety design, included in the service by default.
Operator-only console access
Only invited operators can use the dashboard. Conversation logs and KPI visibility are scoped to authorized accounts.
Consent-based, aggregate-level insights
We do not identify individual visitors. Insights flow back as aggregates, never raw logs handed to third parties.
Return on investment
Specific lift values vary by facility size, existing flow, and language coverage. The structure is: a lighter investment than additional staffing, raising the utilization of an asset you already own, moving multiple KPIs at once. We size scope and expected impact case by case.
Lumisia for Business at a glance
- Service
- Lumisia for Business
- Provider
- EISOL LLC (operates lumisia.world)
- Target customer
- Facility operators, municipalities, character IP holders
- Main use cases
- Aquariums / Zoos / Museums, Municipalities & Tourism boards, Malls & Theme venues
- Approach
- Extends existing IP (does not generate new characters)
- Starting point
- Can begin non-public — reputation collection, internal analysis, and improvement suggestions ("listen" before "speak")
- Control level
- Operator-selected, from fixed-answer bot to memory-rich conversation; phased rollout
- Channels
- In-venue QR / website embed / LINE / SNS
- Launch
- In-venue QR code (no visitor signup)
- Languages
- Major inbound visitor languages, tuned to your visitor mix
- Safety design
- Multi-layer safeguards (topic blocklists + operator review) by default
- Data scope
- Operator-only console access; aggregate-level use, no individual identification
- Pricing
- Quoted by scope, language coverage, and operating model
- Contact
- biz@lumisia.world
Frequently asked
Will the AI alter my character's personality or canon?
No. We design conversation around your existing canon, voice, and NG words. We do not "generate" a new character.
What about copyright of AI-generated text/images, and the license to use our existing character?
We don't rely on "new generation" that muddies rights ownership. The design calls on the official assets and official information you provide, used within your license scope, while respecting your existing canon and guidelines as-is.
How do you prevent inappropriate output?
Topic-level blocklists combined with operator-side review form a multi-layer safety design, included in the service by default.
We're still cautious about AI. Can we start as a fixed-answer bot?
Yes. You can launch in a mode that returns only the questions and answers you prepared — nothing is newly generated, so there are no off-script surprises. You can move to in-guideline conversation, and later memory-rich conversation, in stages at your own pace.
Can we start without going public — just internal analysis and improvement suggestions first?
Yes. You can make the first step "listening" rather than "speaking." Start by gathering reputation, reviews, and inquiry voices, and returning insights and improvement suggestions internally with citations. No public deployment is required, so there's no risk of exposing your brand or official character — and you can expand to customer-facing roles in stages once the impact is visible internally.
Can we also use it to investigate unauthorized use, piracy, or impersonation of our character?
Yes. As a "defense" entry point before any customer-facing use, we continuously monitor public mentions of your character and brand and flag suspected unauthorized use, fake accounts, and piracy for human review. Rather than performing automated takedowns, it is designed as a monitoring-and-triage layer that supports your legal and operations teams' judgment. This need runs especially high for well-known IP, so please reach out for a priority consultation.
We already have digital signage or another AI concierge system. Do we need to replace it?
No, replacement is not required. Lumisia for Business is designed as a separate layer running on your visitors' own smartphones — not as a substitute for your existing signage or concierge system. Your current installations and vendor contracts stay as-is; Lumisia deploys alongside them to cover in-venue circulation, after-hours, and post-visit touchpoints that fixed installations don't reach.
How many languages do you support?
Major inbound languages are supported by default. Priority languages are tuned to your visitor mix.
What about scope and pricing?
It depends on facility size, character count, language coverage, and operating model. We quote case by case. For facilities willing to co-publish an early case study, we offer a dedicated launch-partner track on request.
Start with one character on one floor — without stopping anything you already run.
We don't touch your existing signage or front-desk system. The character runs entirely on the visitor's smartphone via an in-venue QR code. Pilot one character on one floor, then expand only where you see results.